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An Ontology for IT ServicesAbstract:
The survey of related work on ontological studies in the IT services domain, allowed us to identify some serious limitations on the current state-of-the-art across a set of six maturity dimensions. To mitigate that shortcoming this paper proposes a formal ontology for IT services. To grant preciseness to this ontology we have expressed well-formedness rules with the OCL constraint language. The proposed ontology is then instantiated to illustrate its validity in addressing realistic examples.
@ Proceedings of the 13th Conference on Software Engineering and Databases (JISBD'2008)