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Model-Driven Service Level Management

Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.


@ Proceedings of the 4th International Conference on Autonomous Infrastructure, Management and Security (AIMS'2010)

Series: Lecture Notes in Computer Science

Publisher: Springer-Verlag ( Germany )

Pages: 85 to 88

Date: 2010


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